Every business wants to keep its customer happy because the happier the customer, the more repeat sales you get. For this, offering them a voice is important. The channel you offer them to speak their voice matters the most!
The feedback offered can prove to be highly invaluable towards improving customer experience and boosting retention rate. Even those prompts that you often get for rating the Cox cable app (and other mobile apps like WhatsApp) while you are using it is a way of gathering feedback. One of the best ways of achieving that is via online surveys. By creating customized questionnaires, you can gain a better understand of what your customers want, gauge satisfaction, and gather feedback. The results can help you adjust marketing efforts and meet the needs of your customers better.
Ready to gather customer feedback? Try one of these free online survey tools:
1: SoGoSurvey
This online platform is great for a lot of reasons. It allows you to create multilingual surveys, customize them and branch out logic. They have a really comprehensive reporting program that treats feedback as an imperative aspect of business growth.
On their free plan, unlimited surveys with 200 respondents are available. You can choose from a long list of features to make it more interactive. SoGoSurvey has paid plans too if you would like more features. The premium plans start at $25 per month.
2: HubSpot Forms
With HubSpot forms, it’s easy to send surveys to your customers and understand what they are feeling. It takes a few seconds to add a survey form to your website. You can also create a standalone survey page with this tool.
Every customer who fills your form will route to the HubSpot CRM. From there, you can manage the relationship with that person and perform other actions like sending them an email. HubSpot Form is a part of the provider’s free plan for the marketing hub.
3: Google Forms
Google is great for all types of online efforts. Gmail is offering one of the best free survey tools and Google Forms is one of them. It lets you create unlimited surveys by creating unlimited questions so basically, you will be receiving unlimited responses.
You can also create custom designs within the form to meet the needs of your target audience. The data gathered can be exported to Google sheets for better analysis. You will get complete functionality without having to upgrade to the paid version.
4: SurveyMonkey
It’s one of the most popular online survey tools out there. It’s easy to use, well-designed and it’s easy to embed into your website. The free version of SurveyMonkey lets you create 10 questions, 13 question types, and 100 respondents.
They offer templates to choose from but customization options are limited. Another drawback is that the free version doesn’t let you export data. The price of paid version starts at $25 per month.
5: Feedier
It’s one of the most interactive tools featuring a small interface. You can also schedule surveys and take advantage of their respondent rewards system. On their free plan, unlimited feedback is allowed for one survey. If you upgrade (which starts at $59 per month, you can create customizable follow-up emails, SMS surveys, and even send thank you emails after a user completes a survey.
6: GetFeedback
This is a tool created by Survey Monkey that lets you create mobile-friendly surveys for capturing customer feedback and they analyze the results later. You can also personalize the survey experience to improve the response rate.
With GetFeedback, you can distribute the survey on chat, SMS, and email. You can also analyze the survey using the valuable insights offered within the platform. There is a feature that lets you take action on negative feedback as well so that you can change their unsatisfactory experience into a positive one.
This survey tool is available for free for 14 days. If you want to upgrade to the premium version, contact them for more details.
7: Hot Jar
It’s a multifunctional software featuring tools that let you optimize your site, improve customer experience, perform analytics and build surveys. The starting price for the Hot Jar suite is $40 per month. The free version includes limited services only and it supports only 3 tools. Hot Jar surveys provide you with a whole library of questions and perform data analytics as well.
Conclusion
Creating online surveys is a fantastic way to engage with your customers. It can also help you collect the data you need to improve your website’s user experience.
You could be missing out on a lot of valuable insight with surveys. Explore the options shared here and choose a tool that works well for you!
